Returns & Exchanges
At Horatio, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, we offer a seamless 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original box, ensuring all designer tags remain attached and the garment is in its original condition.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing